Retail Bank mock test with old question most imp question 5 year old question. Question multiple choice questions and answers prepared by senior officer’s click on finish test after attend all the question to know your result with right wrong answer

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Q - 1 .This method of depreciation is generally adopted by industrial units because of advantage of lower income-tax

• Written Down Value (WDV) Method
• Straight Line Method
• both
• There are several methods to calculate depreciation, board of directors of company decides.

Q - 2 .Product architecture consists of the following component/s

• The Generic Product - the core product
• The Expected Product - adding additional features
• The Augmented Product- adding value in addition to features
• All the above

Q - 3 .The technology models adopted by banks are & &

• Fully outsourced model
• Partially outsourced model
• In house model
• Anyone of the above

Q - 4 .What are the advantages of retail banking?

• Risk is less as client base is large
• Income is relatively more as spreads are more
• Stable model with less volatility
• a and b

Q - 5 .Corporate banking is a & &

• B2C approach
• B2B approach
• Either a or b
• Neither a not b

Q - 6 .Which of following concepts point out for a well laid strategy for Retail Banking focusing on Customers?

• Identifying the customers' needs
• Developing appropriate products to satisfy their needs
• Providing them with efficient delivery channels for availing the products
• All the above.

Q - 7 .The factors which are to be taken into account for calculation of Equated Monthly Installment (EMI) are&

• Principal
• No. of years of repayment
• Rate of Interest
• All the above.

Q - 8 .ISP in Internet Banking stands for ........ ?

• Internet Service Punching.
• Internet Service Providers.
• Internal Security Procedure.
• Internal Security Provider.

Q - 9 .In the retail liabilities and asset side, the software mainly captures the following types of information. Select the correct option. i. Static Information ii. Updated Information iii. Transaction Information iv. Analytics and Alerts

• i, ii and iii
• ii, iii and iv
• i, iii, and iv
• i, ii, iii, and iv

Q - 10 .The features available in all types of cards are

• Facility for payment of purchases
• Facility to withdraw cash from ATMs upto a fixed limit
• Reward Points for usage of cards.
• All the above

Q - 11 .What are the standard retail asset products offered by banks?

• Housing Loans
• Consumer Durable Loans
• Car Loans
• All three

Q - 12 .Customer data integration is available to a certain extent for other products also in ____ organized process model.

• Horizontally
• Vertically
• Predominantly Horizontally
• Predominantly Vertically

Q - 13 .Demat refers to & &

• process of converting physical shares (share certificates) into an electronic form
• Once converted, the shares are held in a Demat account
• The shares will become interchangeable, identical and fungible assets after demat
• All the above

Q - 14 .Which of the following is not a result of shifting the customers from the branch to the ATM?

• Reduction in operation cost for the bank
• Improvement in operational efficiencies
• Reduction in delivery cost
• None of these

Q - 15 .Banks distribute the following types of products in life and non life insurance business & &

• Regular Premium Individual Policies
• Single Premium Individual Policies
• Group Insurance Policies
• All the above

Q - 16 .What is quantum/ceiling of loan under Priority Sector ? Pick up the ODD one :

• Loans to individuals upto 25 lacs in metro cities with population above 10 lacs
• Loans to individuals utp 15 lacs in metro/towns with population upto 15 lacs
• Rs 15 lacs in other centres with population less than 10 lacs
• Loans of metro as well as other centres to individuals per dwelling unit per family.

Q - 17 .What is the maximum amount that can be claimed as a deduction under 80C of the IT Act, 1961?

• Rs. 1,50,000
• Rs. 1,20,000
• Rs. 1,00,000
• Rs. 30,000

Q - 18 .When the data is not shared with other products and product platform, i.e., the functionality is limited to one product only, this process model is known as ____.

• Horizontally organized model
• Vertically organized model
• Predominantly Horizontally organized model
• Predominantly Vertically organized model

Q - 19 .Which of the following facility a Mobile Banking customer cannot use?

• Facility for using banking facility from anywhere
• Option to pay utility bills and Transfer of funds between accounts of same bank and other banks
• Facilities of withdrawing cash anywhere anytime
• Balance Enquiries and facility for shopping and paying through mobile

Q - 20 .Auto Loans are given by banks for the following purposes & &

• Purchase of New Car
• Purchase of Used Car
• Purchase of Two Wheelers
• All the above

Q - 21 .Suppose you went to a restaurant and order a hamburger. The cashier / waiter ask you, "Do you want fries with that?" In this case, you are being ......

• cross selled
• up selled
• down selled
• side selled

Q - 22 .Mr. Ravi took a Loan of Rs. 20.00 Lacs for purchasing a flat for self-occupation on 30/03/2000 & paid Rs. 1,80,000 towards Interest during FY. 2007-08. The maximum amount of Interest which he can claim as a deduction would be&

• Rs. 1,50,000
• Rs. 1,20,000
• Rs. 1,00,000
• Rs. 30,000

Q - 23 .Loans to distressed persons(other than farmers) is also part of priority sector if the amount of loan is upto:

• Rs 1 lac
• No limit
• Rs 5 lacs
• Rs 50000

Q - 24 .CRM (Customer Relationship Management) has basically ...... degree view of the customers and their profile.

• 100
• 180
• 360
• 0

Q - 25 .Mr Raj is from BUNDI Rajasthan working in OBC bank at KARNAL want to purchase a house at KOTA by taking housing loan under staff HL scheme, Under simple registered mortgage, he should cross check the Encumbrance Certificate for ...... years showing nil encumbrances and Parent Documents of ...... years. 30,13

• 13,30
• 13,13
• 30,30
• 30,13

Q - 26 .Mr Raj is from BUNDI Rajasthan working in OBC bank at KARNAL want to purchase a house at KOTA by taking housing loan under staff HL scheme, Under simple registered mortgage, the Deed of Mortgage is required to be registered with the ...... sub-Registrar/Registrar.

• Kota
• Bundi
• Karnal
• Any where

Q - 27 .The maximum number of Mutual Funds that can be distributed by Banks as a Corporate Agent is & &

• One
• Two
• Five
• No Limit

Q - 28 .This is an important phase in the origination cycle as decisions made here affect the health of the portfolio.

• Credit appraisal and sanction
• Disbursement.
• FOLLOW UP AND RECOVERY
• None of the above

Q - 29 .The branch is the primary direct channel that drives by the following reasons & &

• The branch tangibilizes the intelligible nature of banking service
• A good branch ambience enhances the feel good factor
• Communication happens directly with the bank staff and customer
• All the above

Q - 30 .Prepayments charges collected by branches should be credited to which account?

• Interest A/c
• Commission A/c
• Exchange A/c
• Current A/c

Q - 31 .BCSBI codes are ___.

• mandatory
• voluntary
• set up as maximum standards which each bank has to follow
• set up such that these supersede the guidelines of RBI

Q - 32 .Short term capital asset means a capital asset held for less than ...... months immediately prior to the date of transfer and Long term capital asset means a capital asset held for more than ...... Months immediately prior to the date of transfer.

• 36,12
• 12,36
• 36,36
• 12,12

Q - 33 .Para banking refers to & &

• Distribution of life insurance policies
• Distribution of non life insurance policies
• Distribution of mutual fund schemes
• All the above

Q - 34 .Certificate course for Direct Recovery Agents by IIBF has minimum & & hours of training.

• 50
• 75
• 100
• 125

Q - 35 .According to the BCSBI codes bank has to inform the customer classifying his account as DORMANT / INOPERATIVE before & &

• 1 month
• 3 months
• 2 months
• on becoming dormant

Q - 36 .Cross Selling refers to & &

• Selling additional products/services to the existing customers.
• Selling products/services to new customers.
• Only i is true
• Both i and ii are true.

Q - 37 .Payment Default Risk (chances of failure to pay the card dues) is embedded in

• Debit Cards
• Credit Cards
• Both i and ii
• Only ii

Q - 38 .DRTs are governed by provisions of the & &

• RBI Act
• SARFAESI Act
• RDB Act
• BR Act

Q - 39 .A good branch ambience will result in the following advantages for the bank & &

• Promotes efficiency and smooth flow of services which result in time benefits
• Proper placing of various service facilities enhances internal communication effectiveness
• The comfortable and congenial work environment results in high employee motivation
• All the above

Q - 40 .Which of following is not an observation of Ernest T. Parkins from USA that the Internet Banking, going forward, would have great implications?

• Internet Commerce
• Electronic and new types of electronic retail payments
• The product for has been broadly rejected by the customers
• Movement of retail financial services to electronic delivery including insurance, discount brokerages and mutual funds

Q - 41 .Recovery Officer of Debt Recovery Tribunal & & be a judicial Officer

• need
• need not
• either a or b
• none of the above

Q - 42 .Liability products are offered to customers basically under?

• Savings Accounts
• Current Accounts
• Term Deposit Accounts
• All three

Q - 43 .EFMA conducted a study on global market in & &

• 1986
• 1992
• 2002
• 2006

Q - 44 .When the data is available product wise on a stand alone basis, this model is known as ____. i. Horizontally organized model ii. Vertically organized model iii. Predominantly Horizontally organized model iv. Predominantly Vertically organized model

• both i and ii
• both i and iii
• both iii and iv
• both ii and iv

Q - 45 .Power of attorney should be......

• notarised
• registered
• notarised and registered
• notarised or registered

Q - 46 .Recovery of loans through Lok Adalats can be resorted to by banks upto a limit of & &

• Rs.2 lacs
• Rs.5 lacs
• Rs. 10 lacs
• Rs.20 lacs

Q - 47 .The requirements for delivering effective service to the customers are & &

• Understanding the customer, his income level, his financial profile, his needs, his requirements of financial products and his life stage
• Customer Empathy
• Post sales service follow up for customer satisfaction
• All the above

Q - 48 .The implementation models followed by banks for are

• Horizontally Organised Model
• Vertically Organised Model
• Predominantly Horizontally/Vertically Organised Model
• Anyone of the above

Q - 49 .Which of the following is a direct channel but not a remote channel?

• ATM
• Branch
• Mobile Banking
• Internet Banking

Q - 50 .Cash Tree (a common networking arrangement) is owned by ......

• UBI
• OBC
• BOI
• SBI

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