Retail Bank mock test with old question most imp question 5 year old question. Question multiple choice questions and answers prepared by senior officer’s click on finish test after attend all the question to know your result with right wrong answer

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Q - 1 .Any document other than a will has to be presented for registration within ...... months from the date of its execution. The term 'execution' means signing of the agreement. Under the present rules and regulations, all agreements in respect of a transfer of a immovable property have to be duly stampe

• 1
• 2
• 3
• 4

Q - 2 .Banking in the Indian scenario was identified with lending to business and corporate clients for working capital and project financing before & &

• 1950
• 1960
• 1970
• 1980

Q - 3 .Foreign banks cited in the topic, which entered in activities, when not able to achieve the business objectives,

• Continued with their business in spite of not being profitable.
• Moved out of the business.
• Changed their focus with some strategic changes.
• None of the above

Q - 4 .Product architecture consists of the following component/s

• The Generic Product - the core product
• The Expected Product - adding additional features
• The Augmented Product- adding value in addition to features
• All the above

Q - 5 .According to BCSBI, if a bank plans to close or move its branch, the bank will give the customers a notice of ___ months if there is no other branch of any bank functioning at that centre and a notice of ___months, if there is a branch of any other bank functioning at that centre

• 1, 3
• 1, 2
• 2, 3
• 3, 2

Q - 6 .What is the time limit for settlement of claims in respect of deceased depositors and to release payments to survivor(s) / nominee(s) (assuming all terms and conditions fulfilled and bank is satisfied with the identification of the claimants).

• 7 days
• 15 days
• 21 days
• 30 days

Q - 7 .Bank Marketing refers to & &

• Identifying the most profitable markets now and in the future
• Assessing the present and future needs of customers
• Setting business development goals and making plans to meet them
• All the above

Q - 8 .Which of following is true about overdrafts to no frills to be treated as priority sector ?

• Overdrafts to No frills account upto maximum 25000/-
• Overdrafts to No frills account upto maximum 25000/-but within rural areas only.
• Overdrafts to No frills account upto maximum 50000/-in rural & semi urban areas.
• Overdraft upto 50000/- per account granted in no frills account/basic banking saving account provided borrowers threshold income limit do not exceed 60000/-in rural and 120000/- in non rural areas.

Q - 9 .A DMM (Dedicated Marketing Manager) should possess following qualities. Select the inappropriate one.

• Sales conversions
• Market Intelligence
• A DMA need not focus on loyalty factor as the loyalty factor is already attached with the PSBs.
• Product presentations to the identified customer segments

Q - 10 .What is appropriate about incremental loans by banks under MSME to be reckoned as priority sector lending ?

• The incremental bank loans to medium service enterprises extended after November 13,2013, up to the credit limit of Rs. 10 crores, would qualify as Priority Sector Advances.
• In line with the above, similar incremental loans to micro and small service enterprises upto the credit limit of Rs. 10 crores, (as against the present ceiling of Rs. 5 crores), shall also be treated as priority sector advances.
• The above dispensation will remain in force up to March 31, 2014
• All the above

Q - 11 .Customers' expectations of service quality mainly depend on the following :

• Assurance
• Reliability
• Responsiveness
• All the above

Q - 12 .Warranties on electronic purchases are examples of ____.

• cross selling
• up selling
• down selling
• side selling

Q - 13 .What are priority sector targets for foreign banks as per extant guidelines now:

• Foreign banks with 20 or more branches in India, are now at par with Indian banks i.e 40% target
• Foreign banks have 32% targets irrespective of number of branches
• Foreign banks with less than 20 branches in India, have 32% PS target
• a & c

Q - 14 .Asset backed securitisation (ABS) is backed by & &

• All retail loans
• Retail loans other than housing loans
• Only housing loans
• None of the above

Q - 15 .The branch is the primary direct channel that drives Retail Banking by the following reasons:-

• Products and services are directly explained to the customers.
• Personnel at the branch relate with the customer for their transactions
• The branch tangibilizes the intelligible nature of banking service
• All the above.

Q - 16 .Which of the following is a direct channel but not a remote channel?

• ATM
• Branch
• Mobile Banking
• Internet Banking

Q - 17 .Which of the following dimension of CRM is not an approach of customer optimization?

• Acquisition of new customers
• Retention of existing customers
• Expansion of the customer relationship with the bank
• Decreasing dependence on technology

Q - 18 .Chennai and Kolkata have & & benches of Debt Recovery Tribunal

• 2
• 3
• 4
• 5

Q - 19 .Which of the following is not a benefit and use of Mobile Banking?

• Easy and most acceptable delivery channel
• It is a tool to attract of the old generation clients
• Lesser transaction costs as compared to other channels
• Cost effective solution as compared to ATMs

Q - 20 .Recovery of loans through Lok Adalats can be resorted to by banks upto a limit of & &

• Rs.2 lacs
• Rs.5 lacs
• Rs. 10 lacs
• Rs.20 lacs

Q - 21 .What are the advantages of retail banking?

• Risk is less as client base is large
• Income is relatively more as spreads are more
• Stable model with less volatility
• a and b

Q - 22 .Bank loans to Housing Finance Companies (HFCs), approved by NHB for their refinance, for on-lending for the purpose of purchase/construction/reconstruction of individual dwelling units or for slum clearance and rehabilitation of slum dweller:

• Aggregate loan limit Rs 5 lacs per dwelling unit
• Rs 10 lacs per borrower
• Rs 5 lacs
• Rs 1 lacs

Q - 23 .The requirements for delivering effective service to the customers are & &

• Understanding the customer, his income level, his financial profile, his needs, his requirements of financial products and his life stage
• Customer Empathy
• Post sales service follow up for customer satisfaction
• All the above

Q - 24 .Liability products are offered to customers basically under?

• Savings Accounts
• Current Accounts
• Term Deposit Accounts
• All three

Q - 25 .Select the ODD one :

• Ordinary Annuity : Payments are made/received at the end of each perio
• FV = PV( 1 + r)n (Where PV means present value, 1 means one rupee, r means rate of interest and n means period or term.)
• Annuity Due : Payments are made/received at the beginning of each period
• Present value = FV x CV factor

Q - 26 .State whether the following is true & &

• Customers are different
• Needs of the customers are different
• Each customer will have different sets of need for financial services
• All are true

Q - 27 .Securitisation Process involves the following :

• The lender first selects the assets they want to securitise.
• The issuer (Special Purpose Vehicle) makes payment to the lender for the loans securitise
• The assets are converted into a pool of securities by the issuer for the purpose of issuing Pass
• Through Certificate (PTC) and the PTCs are sold to other investors who are willing to invest.

Q - 28 .Compounding is used to determine

• the future value of present cash flows
• the present value of future cash flows
• Either a or b
• None of the above

Q - 29 .In the retail liabilities and asset side, the software mainly captures the following types of information. Select the correct option. i. Static Information ii. Updated Information iii. Transaction Information iv. Analytics and Alerts

• i, ii and iii
• ii, iii and iv
• i, iii, and iv
• i, ii, iii, and iv

Q - 30 .In case of default in repayment, before repossession of the security, BCSBI representatives will contact you ('you' denotes customer) between ___ and ___, unless the special circumstances of your (customer's) business or occupation require otherwise.

• 0900 hrs to 2100 hrs
• 0800 hrs to 1800 hrs
• 1000 hrs to 2000 hrs
• 0700 hrs to 1900 hrs

Q - 31 .An Individual took a Loan of Rs. 15.00 Lacs for purchasing a flat for self-occupation on 30/03/1999 & paid Rs. 1,20,000 towards Interest during FY. 2006-07. The maximum amount of Interest which he can claim as a deduction would be&

• Rs. 1,50,000
• Rs. 1,20,000
• Rs. 1,00,000
• Rs. 30,000

Q - 32 .The first Credit Bureau in the world?

• TransUnion international in
• CIBIL
• Dun & Bradstreet information services
• High Mark credit information services

Q - 33 .Payment Default Risk (chances of failure to pay the card dues) is embedded in

• Debit Cards
• Credit Cards
• Both i and ii
• Only ii

Q - 34 .According to the BCSBI codes bank has to inform the customer classifying his account as DORMANT / INOPERATIVE before & &

• 1 month
• 3 months
• 2 months
• on becoming dormant

Q - 35 .The Point of Sale (POS) terminals do not represent which of the following & &

• Point of Sale is simply an electronic transaction terminal used in an electronic Point of Sale system.
• Net Settlement when the transfer of funds actually takes place.
• Transfer of funds to any third party
• A Point of Sale terminal is predominantly used for payment for sale transactions only but not for purchases transactions.

Q - 36 .Loans up to _________ borrower to dealers /sellers of fertilizers, pesticides, seeds,cattle feed, poultry feed, agricultural implements and other inputs, is part of Indirect Agriculture:

• 1 crore
• 2 crore
• 8 crore
• 5 crore

Q - 37 .Home Loans are sanctioned by Banks for the following purposes & &

• Purchase/Construction of House/Flat
• Purchase of land and construction
• Additions to the existing house
• All the above

Q - 38 .The bank employees have to give importance to customers based on their ____.

• portfolio of products
• current checking account balance
• seniority (age)
• number of accounts

Q - 39 .Through Mobile Banking customer can t avail the facility of & &

• Balance Enquiry
• Letter of Credit services
• Funds Transfer
• Transactions of credits

Q - 40 .Bank's representatives authorized to represent the Bank in collection or/and security repossession would contact the borrower before & &

• 1800 hrs
• 1900 hrs
• 2000 hrs
• 2100 hrs

Q - 41 .What is range of margin/borrower contribution in PMGEP scheme ?

• 10% general and 5% for special category
• 5% for general & special category nil
• 5% for all
• 10% for all

Q - 42 .What is income criteria under DRI scheme ?

• 24000/- in rural & 48000/- in urban
• Rs 18000/- in rural area & Rs 24000/- in urban centres
• Rs 50000/- in all areas
• Rs 240000/- p,a irrespective of location

Q - 43 .tatement 1 - In the introduction' stage of a product, the sales volume will be low and revenue from the products will not be sufficient to cover the cost of producing, marketing and servicing it. Statement 2 - In the 'growth' stage, which is the second stage in the product life cycle, the sales volumes remains stagnant.

• Statement 1 is true
• Statement 2 is true
• Both Statement 1 and 2 are true
• Both Statement 1 and 2 are false

Q - 44 .Website of a bank permits its customers to submit their instructions and application for different services etc but do not permit any fund based transaction on their account. This is& &

• Basic level internet banking services
• Simple transaction website
• Fully transactional website
• None of these

Q - 45 .The loans sanctioned by banks for housing projects exclusively for the purpose of construction of houses only to economically weaker sections and low income groups, having family income, ...... irrespective of location, the total cost of which do not exceed ...... per dwelling unit.

• Rs 100000/- & Rs 5 lacs
• Rs 120000/- & Rs 15 lacs
• Rs 120000/- & Rs 10 lacs
• Rs 24000 & Rs 1 lacs

Q - 46 .Cross Selling refers to & &

• Selling additional products/services to the existing customers.
• Selling products/services to new customers.
• Only i is true
• Both i and ii are true.

Q - 47 .Arrange the following stages of a CRM in the order in which they come first., i. Designing suitable products and services to the targeted and segmented customers, ii. Providing the right sales and service processes, iii. Capturing the customer's profile through a technology enabled model, iv. Offering the products and services to the targeted and segmented customers

• i, iv, iii, ii
• i, iii, ii, iv
• iii, iv, ii, i
• iii, i, iv, ii

Q - 48 .Discounting is used to determine

• the future value of present cash flows
• the present value of future cash flows
• Either a or b
• None of the above

Q - 49 .In the credit information report maximum weightage is given to

• payment history
• length of credit history
• amount owed
• Both B & c

Q - 50 .Which of the following is not a result of shifting the customers from the branch to the ATM?

• Reduction in operation cost for the bank
• Improvement in operational efficiencies
• Reduction in delivery cost
• None of these

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